Research Computing Resources Login Help

What is WebAuth?

The Web-based service you are using requires you to identify yourself with your username and password. You must provide your username and password to continue to the requested service or Web page. If you don't have a username, see What if I don't have a username below.

Under this system, called WebAuth, your single web login gives you access to many other websites besides the one you requested. In essence, you receive two keys when you login: a key to the specific website or service you requested, and a "skeleton" key that opens other protected websites as well. Those sites will just let you in without you logging in again. However, other sites that require web login may not recognize the skeleton key, and may require you to do a new web login again.

The keys last until you quit your browser program, or they expire (they can last up to 10 hours from the time of login). Be sure you have "turned in your keys" by quitting your browser before you leave your computer unprotected; otherwise, someone else using your computer after you can get access to the web - both to the sites for which you got specific keys as well as to any of the other websites that accept the skeleton key.

What am I supposed to do?

On the WebAuth Login page you came from (use the Back button or command to return to it), enter your username and password and click on the Login button. Use the Tab key or your mouse to put the cursor into the entry fields.

If you do not have a username and password, or if you don't want to logon to WebAuth, you can click on the "I don't want to logon" link on the WebAuth Login page. That link may take you to a "public" version or page of the website. If it does not, then the service provides no public access.

Username: Enter your username, which is usually 3 to 8 characters long.

Password: Enter the password associated with your username.

What if I don't have a username?

If you do not have a username then you need to register for one

What if I don't use this machine regularly?

Uncheck the check box. WebLogin will then set up single sign-on for this browser session nor (if applicable) store any multifactor authentication information. Therefore, you will be prompted to log in the next time you are required to authenticate as though you had not previously visited a WebAuth-protected site during this web browser session.

Help! What did I do wrong?

Error messages and descriptions:

Missing or Incorrect username and/or Password: To login to WebAuth, you must provide both your username and its password. If you have forgotten your username or password, you can request a reset using the computing portal. For other assistance, contact helpdesk@genomecenter.ucdavis.edu.

You must enable cookies on your web browser: WebAuth requires that your web browser accept "cookies", small files that web servers send to your computer. Cookies have many purposes, some of them of questionable value to you. However, WebAuth uses them for security and verification. Having a cookie for a WebAuth website identifies you to the website and allows you to continue from one page of the site to another without having to login each time. You can usually enable cookies in the Settings or Preferences panels of your browser program.

You took too long to login: You must enter your username and password within 2 minutes of the WebAuth Login screen appearing. If you don't, you will get this error message. You must re-initiate the request for the web page or service you want - that may mean re-entering the URL or returning to the page with the link to this service. Backing up to the WebAuth Login page and trying again will not work.